{"id":347,"date":"2016-08-23T06:44:55","date_gmt":"2016-08-23T06:44:55","guid":{"rendered":"http:\/\/demo.uix.store\/sober\/?page_id=347"},"modified":"2016-08-23T06:44:55","modified_gmt":"2016-08-23T06:44:55","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glusaslu.com\/?page_id=347","title":{"rendered":"FAQs"},"content":{"rendered":"<p data-start=\"160\" data-end=\"190\"><strong data-start=\"160\" data-end=\"177\">Last Updated:<\/strong> 08\/13\/2025<\/p>\n<p data-start=\"192\" data-end=\"347\">Welcome to the <strong data-start=\"207\" data-end=\"219\">Rostemes<\/strong> FAQ page! Here you\u2019ll find quick answers to our most common customer questions about orders, shipping, returns, and products.<\/p>\n<hr data-start=\"349\" data-end=\"352\" \/>\n<h3 data-start=\"354\" data-end=\"384\"><strong data-start=\"358\" data-end=\"382\">1. Orders &amp; Payments<\/strong><\/h3>\n<p data-start=\"386\" data-end=\"504\"><strong data-start=\"386\" data-end=\"417\">Q: How do I place an order?<\/strong><br data-start=\"417\" data-end=\"420\" \/>A: Simply browse our products, click \u201cAdd to Cart,\u201d and follow the checkout steps.<\/p>\n<p data-start=\"506\" data-end=\"638\"><strong data-start=\"506\" data-end=\"548\">Q: What payment methods do you accept?<\/strong><br data-start=\"548\" data-end=\"551\" \/>A: We accept major credit and debit cards, PayPal, and other secure payment gateways.<\/p>\n<p data-start=\"640\" data-end=\"785\"><strong data-start=\"640\" data-end=\"679\">Q: Can I change or cancel my order?<\/strong><br data-start=\"679\" data-end=\"682\" \/>A: Yes, within <strong data-start=\"697\" data-end=\"709\">12 hours<\/strong> of placing the order. Contact us at <strong data-start=\"746\" data-end=\"770\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"748\" data-end=\"768\">support@rostemes.com<\/a><\/strong> immediately.<\/p>\n<hr data-start=\"787\" data-end=\"790\" \/>\n<h3 data-start=\"792\" data-end=\"824\"><strong data-start=\"796\" data-end=\"822\">2. Shipping &amp; Delivery<\/strong><\/h3>\n<p data-start=\"826\" data-end=\"868\"><strong data-start=\"826\" data-end=\"861\">Q: How long will delivery take?<\/strong><br data-start=\"861\" data-end=\"864\" \/>A:<\/p>\n<ul data-start=\"869\" data-end=\"1020\">\n<li data-start=\"869\" data-end=\"919\">\n<p data-start=\"871\" data-end=\"919\"><strong data-start=\"871\" data-end=\"898\">Standard Shipping (USA)<\/strong>: 5\u20137 business days<\/p>\n<\/li>\n<li data-start=\"920\" data-end=\"969\">\n<p data-start=\"922\" data-end=\"969\"><strong data-start=\"922\" data-end=\"948\">Express Shipping (USA)<\/strong>: 2\u20133 business days<\/p>\n<\/li>\n<li data-start=\"970\" data-end=\"1020\">\n<p data-start=\"972\" data-end=\"1020\"><strong data-start=\"972\" data-end=\"998\">International Shipping<\/strong>: 7\u201315 business days<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1022\" data-end=\"1135\"><strong data-start=\"1022\" data-end=\"1057\">Q: Do you ship internationally?<\/strong><br data-start=\"1057\" data-end=\"1060\" \/>A: Yes, to selected countries. Shipping rates are calculated at checkout.<\/p>\n<p data-start=\"1137\" data-end=\"1243\"><strong data-start=\"1137\" data-end=\"1169\">Q: How can I track my order?<\/strong><br data-start=\"1169\" data-end=\"1172\" \/>A: You will receive a tracking number by email once your order ships.<\/p>\n<hr data-start=\"1245\" data-end=\"1248\" \/>\n<h3 data-start=\"1250\" data-end=\"1280\"><strong data-start=\"1254\" data-end=\"1278\">3. Returns &amp; Refunds<\/strong><\/h3>\n<p data-start=\"1282\" data-end=\"1418\"><strong data-start=\"1282\" data-end=\"1316\">Q: What is your return policy?<\/strong><br data-start=\"1316\" data-end=\"1319\" \/>A: You can return items within <strong data-start=\"1350\" data-end=\"1361\">14 days<\/strong> if they are unused, unworn, and in original packaging.<\/p>\n<p data-start=\"1420\" data-end=\"1569\"><strong data-start=\"1420\" data-end=\"1451\">Q: How do I return an item?<\/strong><br data-start=\"1451\" data-end=\"1454\" \/>A: Email us at <strong data-start=\"1469\" data-end=\"1493\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1471\" data-end=\"1491\">support@rostemes.com<\/a><\/strong> with your order number and reason for return. We\u2019ll provide instructions.<\/p>\n<p data-start=\"1571\" data-end=\"1690\"><strong data-start=\"1571\" data-end=\"1607\">Q: Who pays for return shipping?<\/strong><br data-start=\"1607\" data-end=\"1610\" \/>A: Customers are responsible unless the item is defective or we made an error.<\/p>\n<hr data-start=\"1692\" data-end=\"1695\" \/>\n<h3 data-start=\"1697\" data-end=\"1718\"><strong data-start=\"1701\" data-end=\"1716\">4. Products<\/strong><\/h3>\n<p data-start=\"1720\" data-end=\"1893\"><strong data-start=\"1720\" data-end=\"1760\">Q: Are your product photos accurate?<\/strong><br data-start=\"1760\" data-end=\"1763\" \/>A: Yes, we aim to display colors and details as accurately as possible, but slight variations may occur due to monitor settings.<\/p>\n<p data-start=\"1895\" data-end=\"2019\"><strong data-start=\"1895\" data-end=\"1929\">Q: Do you offer gift wrapping?<\/strong><br data-start=\"1929\" data-end=\"1932\" \/>A: Currently, we do not offer gift wrapping, but all products are carefully packaged.<\/p>\n<hr data-start=\"2021\" data-end=\"2024\" \/>\n<h3 data-start=\"2026\" data-end=\"2056\"><strong data-start=\"2030\" data-end=\"2054\">5. Contact &amp; Support<\/strong><\/h3>\n<p data-start=\"2058\" data-end=\"2094\"><strong data-start=\"2058\" data-end=\"2087\">Q: How can I contact you?<\/strong><br data-start=\"2087\" data-end=\"2090\" \/>A:<\/p>\n<ul data-start=\"2095\" data-end=\"2229\">\n<li data-start=\"2095\" data-end=\"2130\">\n<p data-start=\"2097\" data-end=\"2130\"><strong data-start=\"2097\" data-end=\"2106\">Email<\/strong>: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2108\" data-end=\"2128\">support@rostemes.com<\/a><\/p>\n<\/li>\n<li data-start=\"2131\" data-end=\"2163\">\n<p data-start=\"2133\" data-end=\"2163\"><strong data-start=\"2133\" data-end=\"2142\">Phone<\/strong>: +1 (415) 555-0198<\/p>\n<\/li>\n<li data-start=\"2164\" data-end=\"2229\">\n<p data-start=\"2166\" data-end=\"2229\"><strong data-start=\"2166\" data-end=\"2177\">Address<\/strong>: 1234 Market Street, San Francisco, CA 94103, USA<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 08\/13\/2025 Welcome to the Rostemes FAQ page! Here you\u2019ll find quick answers to our most common customer questions about orders, shipping, returns, and products. 1. Orders &amp; Payments Q: How do I place an order?A: Simply browse our products, click \u201cAdd to Cart,\u201d and follow the checkout steps. Q: What payment methods do [&#8230;]\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-347","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/pages\/347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/glusaslu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=347"}],"version-history":[{"count":0,"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/pages\/347\/revisions"}],"wp:attachment":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}