{"id":3307,"date":"2025-08-13T04:53:38","date_gmt":"2025-08-13T11:53:38","guid":{"rendered":"https:\/\/www.rostemes.com\/?page_id=3307"},"modified":"2025-08-13T04:53:38","modified_gmt":"2025-08-13T11:53:38","slug":"order-return-policy","status":"publish","type":"page","link":"https:\/\/glusaslu.com\/?page_id=3307","title":{"rendered":"Order &amp; Return Policy"},"content":{"rendered":"<p data-start=\"166\" data-end=\"196\"><strong data-start=\"166\" data-end=\"183\">Last Updated:<\/strong> 08\/13\/2025<\/p>\n<p data-start=\"198\" data-end=\"398\">At <strong data-start=\"201\" data-end=\"213\">Rostemes<\/strong>, we want every customer to enjoy a smooth shopping experience \u2014 from placing your order to receiving and, if needed, returning your handbag or backpack. Please read our policy below.<\/p>\n<hr data-start=\"400\" data-end=\"403\" \/>\n<h3 data-start=\"405\" data-end=\"434\"><strong data-start=\"409\" data-end=\"432\">1. Placing an Order<\/strong><\/h3>\n<ul data-start=\"435\" data-end=\"846\">\n<li data-start=\"435\" data-end=\"566\">\n<p data-start=\"437\" data-end=\"566\"><strong data-start=\"437\" data-end=\"459\">Order Confirmation<\/strong>: Once you place an order on <strong data-start=\"488\" data-end=\"504\">rostemes.com<\/strong>, you will receive an email confirmation with order details.<\/p>\n<\/li>\n<li data-start=\"567\" data-end=\"669\">\n<p data-start=\"569\" data-end=\"669\"><strong data-start=\"569\" data-end=\"588\">Processing Time<\/strong>: Orders are processed within <strong data-start=\"618\" data-end=\"639\">1\u20132 business days<\/strong> after payment confirmation.<\/p>\n<\/li>\n<li data-start=\"670\" data-end=\"846\">\n<p data-start=\"672\" data-end=\"846\"><strong data-start=\"672\" data-end=\"706\">Order Changes or Cancellations<\/strong>: To change or cancel your order, please contact us within <strong data-start=\"765\" data-end=\"777\">12 hours<\/strong> of placing it. Once shipped, orders cannot be changed or canceled.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"848\" data-end=\"851\" \/>\n<h3 data-start=\"853\" data-end=\"885\"><strong data-start=\"857\" data-end=\"883\">2. Shipping &amp; Delivery<\/strong><\/h3>\n<ul data-start=\"886\" data-end=\"1082\">\n<li data-start=\"886\" data-end=\"1002\">\n<p data-start=\"888\" data-end=\"1002\">We offer <strong data-start=\"897\" data-end=\"909\">Standard<\/strong> and <strong data-start=\"914\" data-end=\"925\">Express<\/strong> shipping within the USA, and international shipping to selected countries.<\/p>\n<\/li>\n<li data-start=\"1003\" data-end=\"1082\">\n<p data-start=\"1005\" data-end=\"1082\">Delivery times and rates are detailed in our <strong data-start=\"1050\" data-end=\"1074\">Delivery Information<\/strong> page.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1084\" data-end=\"1087\" \/>\n<h3 data-start=\"1089\" data-end=\"1120\"><strong data-start=\"1093\" data-end=\"1118\">3. Return Eligibility<\/strong><\/h3>\n<p data-start=\"1121\" data-end=\"1172\">We accept returns under the following conditions:<\/p>\n<ul data-start=\"1173\" data-end=\"1385\">\n<li data-start=\"1173\" data-end=\"1233\">\n<p data-start=\"1175\" data-end=\"1233\">Request made within <strong data-start=\"1195\" data-end=\"1206\">14 days<\/strong> of receiving your order.<\/p>\n<\/li>\n<li data-start=\"1234\" data-end=\"1324\">\n<p data-start=\"1236\" data-end=\"1324\">Item must be <strong data-start=\"1249\" data-end=\"1298\">unused, unworn, and in its original packaging<\/strong> with all tags attached.<\/p>\n<\/li>\n<li data-start=\"1325\" data-end=\"1385\">\n<p data-start=\"1327\" data-end=\"1385\">Proof of purchase (order number or receipt) is required.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1387\" data-end=\"1390\" \/>\n<h3 data-start=\"1392\" data-end=\"1425\"><strong data-start=\"1396\" data-end=\"1423\">4. Non-Returnable Items<\/strong><\/h3>\n<p data-start=\"1426\" data-end=\"1467\">The following items cannot be returned:<\/p>\n<ul data-start=\"1468\" data-end=\"1559\">\n<li data-start=\"1468\" data-end=\"1502\">\n<p data-start=\"1470\" data-end=\"1502\">Final sale or clearance items.<\/p>\n<\/li>\n<li data-start=\"1503\" data-end=\"1543\">\n<p data-start=\"1505\" data-end=\"1543\">Customized or personalized products.<\/p>\n<\/li>\n<li data-start=\"1544\" data-end=\"1559\">\n<p data-start=\"1546\" data-end=\"1559\">Gift cards.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1561\" data-end=\"1564\" \/>\n<h3 data-start=\"1566\" data-end=\"1593\"><strong data-start=\"1570\" data-end=\"1591\">5. Return Process<\/strong><\/h3>\n<ol data-start=\"1594\" data-end=\"1980\">\n<li data-start=\"1594\" data-end=\"1706\">\n<p data-start=\"1597\" data-end=\"1706\">Contact our customer service team at <strong data-start=\"1634\" data-end=\"1658\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1636\" data-end=\"1656\">support@rostemes.com<\/a><\/strong> with your order number and reason for return.<\/p>\n<\/li>\n<li data-start=\"1707\" data-end=\"1789\">\n<p data-start=\"1710\" data-end=\"1789\">We will provide you with return instructions and the return shipping address.<\/p>\n<\/li>\n<li data-start=\"1790\" data-end=\"1851\">\n<p data-start=\"1793\" data-end=\"1851\">Ship the product back using a trackable shipping method.<\/p>\n<\/li>\n<li data-start=\"1852\" data-end=\"1980\">\n<p data-start=\"1855\" data-end=\"1980\">Once we receive and inspect the item, we will issue a refund within <strong data-start=\"1923\" data-end=\"1945\">7\u201310 business days<\/strong> to your original payment method.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1982\" data-end=\"1985\" \/>\n<h3 data-start=\"1987\" data-end=\"2021\"><strong data-start=\"1991\" data-end=\"2019\">6. Return Shipping Costs<\/strong><\/h3>\n<ul data-start=\"2022\" data-end=\"2143\">\n<li data-start=\"2022\" data-end=\"2143\">\n<p data-start=\"2024\" data-end=\"2143\">Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2145\" data-end=\"2148\" \/>\n<h3 data-start=\"2150\" data-end=\"2189\"><strong data-start=\"2154\" data-end=\"2187\">7. Damaged or Defective Items<\/strong><\/h3>\n<ul data-start=\"2190\" data-end=\"2376\">\n<li data-start=\"2190\" data-end=\"2309\">\n<p data-start=\"2192\" data-end=\"2309\">If you receive a damaged or defective product, contact us within <strong data-start=\"2257\" data-end=\"2269\">48 hours<\/strong> of delivery with photos of the issue.<\/p>\n<\/li>\n<li data-start=\"2310\" data-end=\"2376\">\n<p data-start=\"2312\" data-end=\"2376\">We will arrange for a replacement or full refund after review.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2378\" data-end=\"2381\" \/>\n<p data-start=\"2383\" data-end=\"2426\"><strong data-start=\"2383\" data-end=\"2424\">Contact Us for Order &amp; Return Support<\/strong><\/p>\n<ul data-start=\"2427\" data-end=\"2561\">\n<li data-start=\"2427\" data-end=\"2462\">\n<p data-start=\"2429\" data-end=\"2462\"><strong data-start=\"2429\" data-end=\"2438\">Email<\/strong>: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2440\" data-end=\"2460\">support@rostemes.com<\/a><\/p>\n<\/li>\n<li data-start=\"2463\" data-end=\"2495\">\n<p data-start=\"2465\" data-end=\"2495\"><strong data-start=\"2465\" data-end=\"2474\">Phone<\/strong>: +1 (415) 555-0198<\/p>\n<\/li>\n<li data-start=\"2496\" data-end=\"2561\">\n<p data-start=\"2498\" data-end=\"2561\"><strong data-start=\"2498\" data-end=\"2509\">Address<\/strong>: 1234 Market Street, San Francisco, CA 94103, USA<\/p>\n<\/li>\n<\/ul>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 08\/13\/2025 At Rostemes, we want every customer to enjoy a smooth shopping experience \u2014 from placing your order to receiving and, if needed, returning your handbag or backpack. Please read our policy below. 1. Placing an Order Order Confirmation: Once you place an order on rostemes.com, you will receive an email confirmation with [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-featured.php","meta":{"footnotes":""},"class_list":["post-3307","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/pages\/3307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glusaslu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3307"}],"version-history":[{"count":0,"href":"https:\/\/glusaslu.com\/index.php?rest_route=\/wp\/v2\/pages\/3307\/revisions"}],"wp:attachment":[{"href":"https:\/\/glusaslu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}